When does the checkout back up?
See when the queue builds, hour by hour, and decide when to open another checkout.
Grocery, beauty and pharmacy
In these stores, the checkout defines the experience
In grocery, beauty and pharmacy, customers often arrive knowing what they want, so the time spent at the checkout shapes the visit more than anything else. Razbin shows the queue, the time customers wait while no one is at the till, and how busy each hour gets.
Questions checkout-focused stores ask
Managing time at the checkout
Is the counter left unattended?
When customers wait and no one is behind the till, that time is measured separately: a clear service indicator, especially for single-checkout stores.
Is the team big enough at peak times?
Hour-by-hour visitor and occupancy figures become the basis for your shift plan.
Checkout
Spot the queue before it grows
- How many people are in the queue right now
- The longest queue of the day and an hourly breakdown
- Time spent waiting at an unattended till
- Checkout visitors and their share of all visitors
You set the thresholds for queue length and waiting time; when one is reached, a notification lands in your notification center.
With Razbin
What you measure in a checkout-focused store
Checkout queue
How many people are in the queue now, the longest queue of the day and an hourly breakdown.
Unattended checkout wait
Time customers wait while no one is at the till.
Checkout notifications
Busy checkout and long checkout wait, at thresholds you set.
Visitor count
Visitors hour by hour and the busiest hour of the day.
Peak occupancy
The highest number of people in the store at once.
Opening and closing
When the shutter goes up and comes down, with late opening notifications.
An example day
A weekday evening, in numbers
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The after-work rush
As visitor numbers climb, the queue reaches the threshold you set and a “Checkout busy” notification lands in your notification center.
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A few minutes later
Another checkout opens, and the hourly chart shows the queue clearing.
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By the end of the day
The longest queue by hour and the time spent waiting at an unattended till shape tomorrow's checkout plan.
Frequently asked questions
For grocery, beauty and pharmacy
Does it work for pharmacies with a counter instead of a checkout?
Yes. During installation, the checkout area is set up around your counter, so the wait in front of it and the time no one is behind it are measured in the same way.
Does our payment system need any changes?
No. Razbin measures the queue and checkout visitors through the camera that covers your checkout, and your payment system keeps working exactly as it does today.
Will I know when it gets busy?
Yes. When the queue reaches the number of people you set, or a customer waits longer than your chosen time, a notification lands in your app's notification center.
Related solutions
Key solutions for checkout-focused stores
Checkout and queue management
See when the queue builds, its longest moment and the time customers wait while the till is unattended.
Visitor analytics
Count the people walking in, hour by hour, and compare today with the same time yesterday and last week.
Store operations
Know when the shutter goes up and comes down, with late openings and early closings in your notification center.
See your checkout in numbers
Tell us about your checkout layout and busy hours, and we'll prepare the right installation and quote for you.