Visitor analytics
Count the people walking in, hour by hour, and compare today with the same time yesterday and last week.
Cafés, restaurants and service points
Manage the rush and the wait
The hour your café is at its fullest, the queue at a restaurant counter, the visitors waiting in a bank branch or showroom. Razbin measures occupancy, waiting and dwell time, so you can plan your team around the busy hours.
- Peak occupancy
- Queues and waiting
- Dwell time
Questions service businesses ask
Are you ready when the rush arrives?
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Which hour is the busiest?
Peak occupancy and the hourly breakdown help you plan your team and preparation around the right hours.
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How long are people waiting?
See the queue at the checkout or service desk, and any waits longer than the time you set.
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How long do guests stay?
Average dwell time helps you understand the rhythm of your day.
Waiting
Act before the queue builds
When the queue at the checkout or service desk reaches the number of people you set, or someone waits longer than your chosen time, a notification lands in your notification center.
See the longest queue of the day and of every hour, compared with yesterday and last week.
With Razbin
What you measure at your service point
Visitor count
Visitors arriving hour by hour, and your busiest hour.
Peak occupancy
The highest number of people inside at once, and when.
Dwell time
How long visitors stay on average, hour by hour.
Queues and waiting
The queue at the checkout or desk, and waiting while no one is there to serve.
Notifications
Busy times and long waits, in your notification center.
Opening and closing
Where the setup allows, when the shutter goes up and comes down.
An example day
A lunch hour, in numbers
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As the rush begins
Hourly visitors and occupancy start to climb, and the team switches to its lunchtime setup.
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When the queue builds
The queue at the desk reaches the number you set, a notification lands in the notification center, and a second team member steps in to serve.
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At the end of the day
The busiest hour and average dwell time feed into tomorrow's shift plan.
Frequently asked questions
For cafés, restaurants and service points
Can opening times be measured without a shutter?
The camera that covers the entrance measures opening and closing times from the shutter's movement. For businesses without a shutter, we'll assess together in the discovery call whether this measurement is a good fit.
Is it suitable for a bank branch or a showroom?
Yes. Visitor counts, occupancy, dwell time and waiting at the service desk can be measured outside retail too. We'll clarify your needs together in the discovery call.
Can my team see the notifications?
Yes. The users you add to the app see the notifications in the notification center. Each service point has its own notification settings.
Related solutions
Solutions that matter most to service points
Checkout and queue management
See when the queue builds, its longest moment and the time customers wait while the till is unattended.
Mobile reporting
Today's summary, visitor and checkout reports in your pocket, all updated every minute.
Start knowing your business by the numbers
In a short call, we'll talk through your service point and camera setup, then prepare the right installation and quote for you.